Keilor Central Cash for Gold
Last updated: 18 September 2026
Keilor Central Cash for Gold (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, or otherwise deal with us.
Our business is located at Keilor Central Shopping Centre, 80 Taylors Road, Keilor Downs VIC 3038.
You can contact us on 0478 245 960 or by email at keilorcentralcashforgold@gmail.com.
1. Information We Collect
Depending on how you interact with us, we may collect personal information such as:
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your name;
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telephone or mobile number;
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email address;
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information you provide about jewellery or other items you would like valued;
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information contained in messages or enquiries you submit through our website;
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identification information where required for a transaction;
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information necessary to record a second-hand goods transaction;
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details relating to offers, purchases and payments; and
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technical information about your visit to our website, such as your IP address, browser type, device type and pages visited, where this information is collected through website technology.
We only seek information that is reasonably necessary for the relevant purpose.
2. How We Collect Your Information
We may collect personal information when you:
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complete the Gold Enquiry Form on our website;
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telephone or email us;
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visit our premises;
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arrange a home valuation appointment;
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ask us to value or purchase your jewellery;
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complete a transaction with us; or
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interact with our website.
The website enquiry form asks for information including your name, phone number, email address, what you would like valued, preferred contact method and message.
3. Why We Collect Personal Information
We may collect and use your personal information to:
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respond to enquiries and requests;
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contact you about an enquiry;
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arrange appointments or home visits;
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assess and value items you bring to us;
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process purchases and payments;
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complete identification and transaction requirements;
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maintain records required by applicable Victorian laws;
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provide customer service;
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communicate with you about our services;
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protect our business and customers against fraud, theft or other unlawful activity;
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maintain and improve our website and services; and
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comply with legal and regulatory obligations.
When purchasing second-hand goods, Victorian law may require a second-hand dealer to obtain evidence of identity and maintain records relating to transactions.
4. Identification and Transaction Information
If you sell gold, silver or other second-hand goods to us, we may be required to collect and retain certain information about you and the transaction.
This may include your name and address, details of identification provided, the date and time of the transaction, details describing the goods and the amount paid.
These records may be required under Victorian second-hand dealer laws and may be retained for the period required by law.
Where identification is legally required, we may be unable to proceed with a transaction if appropriate identification is not provided.
5. How We Use Your Information
We will use personal information for the purposes for which it was collected and for related purposes that you would reasonably expect.
For example, information submitted through our enquiry form may be used to contact you about the item you would like valued or to arrange a suitable appointment.
We do not sell your personal information to third parties.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
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service providers who assist us with website hosting, email, information technology or business administration;
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professional advisers where reasonably necessary;
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government authorities, regulators or law enforcement agencies where required or authorised by law; and
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other parties where disclosure is necessary to comply with a legal obligation.
Where required by Victorian law, transaction and identification information may need to be made available to relevant authorities.
7. Website and Cookies
Our website may use cookies and similar technologies to support website functionality, security, performance and analytics.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the services installed on the website, cookies may be used to:
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remember website preferences;
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improve website functionality;
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understand how visitors use the website;
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monitor website performance; and
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help maintain website security.
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
8. Website Enquiries
If you submit an enquiry through our website, the information you provide may be received by us through our website, email or other systems used to manage enquiries.
We use this information to respond to your request and provide the assistance you have asked for.
Please do not submit sensitive personal information through the website enquiry form unless it is specifically required.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where information is no longer required and we are not legally required to retain it, we may securely delete or destroy it.
10. Overseas Disclosure
Some third-party technology or service providers used in connection with websites, email, hosting, analytics or other business systems may store or process information outside Australia.
Where applicable privacy laws apply to our handling of personal information, we take reasonable steps to manage information appropriately when dealing with third-party service providers.
Because the particular technology providers used by a website may change over time, you may contact us if you would like further information about a particular service provider.
11. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before providing access to personal information.
Some information may be subject to legal or regulatory retention requirements, and we may be unable to alter or delete information that we are legally required to retain.
To make a request, contact:
Keilor Central Cash for Gold
Phone: 0478 245 960
Email: keilorcentralcashforgold@gmail.com
Address: Keilor Central Shopping Centre, 80 Taylors Road, Keilor Downs VIC 3038
12. Privacy Complaints
If you believe we have handled your personal information incorrectly, you can contact us using the details above and explain your concern.
We will review your complaint and take reasonable steps to address it.
If the Privacy Act 1988 (Cth) applies to the business and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
The Australian Privacy Principles establish requirements concerning the collection, use, disclosure, security, access and correction of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or information-handling practices.
The updated version will be published on this website with a revised “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Keilor Central Cash for Gold
Keilor Central Shopping Centre
Opposite Bon Bons Bakery
80 Taylors Road
Keilor Downs VIC 3038
Phone: 0478 245 960
Email: keilorcentralcashforgold@gmail.com